Revira™ Refund, Return & Exchange Policy

Effective Date: 01/01/2025

We stand behind the quality of Revira™ products and want every customer to feel confident in their purchase. Because our pillows are hygiene-sensitive, personal-use products, our policy is intentionally strict to ensure fairness, product safety, and customer trust. Please review the terms carefully before placing your order.

1. Eligibility Window

• Refund or return requests must be submitted within 30 days of the delivery date.
• After 30 days, no refunds, returns, or exchanges will be accepted under any circumstance.

2. Eligibility Requirements & Return Conditions

To qualify for refund or return consideration:

• The product must be unused and in original, like-new condition with no signs of wear, damage, misuse, or tampering.
• All original packaging, inserts, accessories, and manuals must be included.
• A valid proof of purchase (order number or receipt) is required.
• Pre-authorization from our support team is mandatory before shipping any return.
• A maximum of 2 items per order are eligible for return. Additional units in the same order are considered final sale.

Important:

• Used, opened, or trialed products are not eligible for a refund, but store credit may be offered at Revira’s discretion.
• Returns showing any signs of use or handling may be denied or subject to a restocking fee of up to 75%.

3. Non-Refundable / Non-Returnable Items

The following items are strictly non-refundable and non-returnable:

• Gift cards or promotional giveaways
• Final sale, promotional, or discounted items labeled “non-returnable”
• Bundles, multi-unit promotions, or discounted packs
• Returns without prior written authorization or valid RMA number
• Products damaged by misuse, modification, or improper storage
• More than two items returned from a single order
• Returns submitted beyond the 30-day window

4. Exchanges

Revira™ does not process exchanges.

If you wish to obtain a different item, submit an eligible return (if approved) and place a new order separately.

5. Return Shipping Responsibility

• Customers are fully responsible for the cost of return shipping unless the product is confirmed defective upon arrival.
• All returns must use a trackable shipping method. Revira™ is not responsible for lost, delayed, or unverified shipments.

6. Damaged or Defective Items

• If your order arrives damaged or defective, contact hello@revirasleep.com within 3 days of delivery and include your order number and clear photos of the issue.
• Revira™ reserves the right to determine if the defect qualifies for a replacement or refund.
• Verified defective items will be replaced or refunded at no cost to the customer.
• Minor cosmetic imperfections that do not affect performance are not considered defects.

7. Refund Process & Store Credit Option

• Once your return is received and inspected, you will be notified of approval or rejection.
• Approved refunds are issued to the original payment method only within 5–10 business days.
• Shipping fees are non-refundable.
• Products returned outside of these terms will be rejected and may be sent back at the customer’s expense.
• If your order shows signs of use and does not qualify for a refund, Revira™ may offer store credit equal to the product’s value (excluding shipping).
• Refunds are not issued to alternate accounts, payment methods, or as cash.

8. Chargebacks & Disputes

• Customers must contact hello@revirasleep.com before initiating any chargeback.
• Unfounded or abusive chargebacks may be treated as fraud and could result in your account being flagged or restricted from future purchases.

9. How to Start a Return

Email hello@revirasleep.com with the subject line:
Return Request – Order #[Your Order Number]

Include:

• Full name
• Order number
• Reason for return
• Photos (if applicable)

Wait for written authorization and instructions before shipping your return.

10. Contact

For all refund, return, or product inquiries, email hello@revirasleep.com.
We typically respond within 24–48 business hours.